All cakes made by Suzie's Cakes & Bakes are subject to the following terms and conditions

 

Ingredients

All ingredients are of the highest quality.

All fruit cakes contain nuts, or traces of nuts or nut oil.

Sponge, flavoured and chocolate cakes are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used - every effort is taken to keep ingredients separate however cakes may contain traces of nuts or nut oil.

 

Storage

Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in - refrigeration may cause colours to run.

 

Orders

We prefer three months notice on all cakes however we will accept short notice cakes subject to the availability of the date required.

Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by Suzie's Cakes & Bakes as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.

 

Retainers

We require a 50% retainer on placement of order for all cakes, which is deducted from the final balance payable. Retainers are used to secure a date for your booking and are non refundable.

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Payment Plans

Regular instalments can be arranged in advance.  Any payments made in advance will be deducted from the final balance payable.

 

Final Balance Payments

For celebration cakes the balance is payable prior to collection/delivery.  For wedding cakes the final balance payment is due 1 month prior to the wedding date.

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Cancellation

Retainers are non-refundable and non-transferable. Any instalments by payment plan made prior to cancellation will be refunded in full if cancellation is within 3 to 1 months of the celebration date.  Full payment of the cake balance is required if cancellation is within 1 month of the celebration date, 50% of cake balance is required if cancellation is within 3 to 1 months of the celebration date.

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Viewing

Please note cakes with sponge tiers may not be completed until the day prior to/or the day of the celebration to ensure the cakes are as fresh as possible

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Disputes

Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of Suzie's Cakes & Bakes and are not automatic.  Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied.  All cakes delivered to venues are photographed from different angles to show cake quality on delivery - we do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from our premises, or for loss, damage or non-delivery under unavoidable or exceptional circumstances. This in no way affects your statutory rights.

 

Delivery/Collection

Wedding cakes will be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.

All other cakes are to be collected from our premises at a pre-arranged time and date only.

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Publication

We reserve the right to use any image of a cake made by Suzie's Cakes & Bakes, but will not be published until after the date of the celebration unless prior permission has been granted by the customer.

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Return of Hired Equipment

Deposits are taken  for all equipment.   All equipment must be returned within 3 days of the celebration date (unless alternative arrangements have been agreed in advance in writing) or extra charges may be levied to cover hire costs.  Any damage to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.

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Weddings - What Happens Now?

After you have booked your wedding cake, what can you expect between now and your big day?

 

What Suzie's Cakes & Bakes will do:

 

At the time of booking

We enter your wedding details into our diary to reserve your date, provided that the relevant retainer has been paid.

3 Months before your wedding

Arrange any fruit cakes required for your wedding cake

Source out any ribbon colours, decorations or unusual items required for your cake

Arrange any stands/cake knives required

1 to 2 months before your wedding

Confirm delivery time and place with you

Begin the decorations for the cake

1 week before your wedding

Contact your venue to confirm delivery and set up details with them or confirm collection details with you

Complete cake final details

1 day before your wedding/Day of your wedding

Deliver and set up cake (if arranged)

What we would like you to do

Keep us informed of any changes and amendments to your details as soon as they happen, in writing is preferred

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